Great Hawaiian Homes Blog

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Returning Messages

A very wise person once told me I should alway return messages and emails, even if I don'y want to talk to that person.  It seemed like a good idea, so I always have.  But why is it a good idea?  Lets take a look at it, shall we?

In our business, or any business for that matter, our reputation and professionalism will always get tangled into our success.  If a person has a negative impression of you and your name comes up in conversation with others, what do you think he will say about you?  Probably not nice things.

By our always being the good, nice person, always returning calls and emails, and that's not to say that we always have to give people good news, our contacts and clients will know that they can depend on us.  Positive impressions = positive $$$, negative impressions=negative $$$.  No one wants to work with a flake.

What do you think?

Cheers-

Mike

Comments

I don't get it...how can you do business if you don't return emails and messages whether you want to or not?  It's part of our job, even if we aren't in the mood to talk to that person that minute....
Posted by Chris Tesch College Station, Texas Real Estate (RE/MAX Bryan College Station) about 1 year ago
I couldn't agree with your position more! I train our new agents and I stress that being responsive to all calls and inquiries is the key to great service.
Posted by Richard Klink - Syracuse Homes (Keller Williams Syracuse) about 1 year ago
I always try to return emails and messages. BUT, what to do when you've just had three calls and your in the middle of a stressful phone conversation....grab that pen and paper honey!  My worst ability is multi-tasking...I will admit to embarrassing myself of telling someone I will call them back and forget who they were.  AND, I don't know about you, but my cell phone does not log all my incoming phone numbers.  Great post!
Posted by Kay Bennett, RealtorĀ® MILLION $$ PRODUCER (First Realty Company) about 1 year ago
I return all messages and emails sent to me.  I don't respond to all comments from active rain however.
Posted by John Walters (E. Frank Rubi Real Estate, LLC) about 1 year ago
Chris- It was to my GREAT surprise when I became a Realtor that not all Realtors are on it.  The thing that I find unbelievable is finding a flake who is a Top Producer!...Go Figure...
Posted by Michael Ramsey Fujita, 100% Club & Gayle Fujita Ramsey, RAs Honolulu MLS (Hawaii Realty Group (808) 630-1828) about 1 year ago
That's OK John, we know you're NOT a flake!
Posted by Michael Ramsey Fujita, 100% Club & Gayle Fujita Ramsey, RAs Honolulu MLS (Hawaii Realty Group (808) 630-1828) about 1 year ago
You must return all of your calls and messages, and we must always answer our phone as well, a missed call could be a missed deal.
Posted by Canton Georgia Real Estate--- Dwayne West (Atlanta Real Estate) about 1 year ago
I really try to pick up every time.  But when I am with a client, my phone is off.  When it goes back on again the first thing I do is make call backs, EVERYTIME!
Posted by Michael Ramsey Fujita, 100% Club & Gayle Fujita Ramsey, RAs Honolulu MLS (Hawaii Realty Group (808) 630-1828) about 1 year ago

I think you should come to Texas and start giving seminars on this topic - I'd pay for some people to go!!

Like your philosophy and 'karma-esque' beliefs behind it - this hits home big time.

Nathan

Posted by Nathan Scott (TBD) about 1 year ago

Nathan- I love Real Estate but it is MY DREAM to be a Corporate Trainer/Speaker.  But for now, send your people to me in Honolulu and I will talk with them!

Cheers-

Mike

Posted by Michael Ramsey Fujita, 100% Club & Gayle Fujita Ramsey, RAs Honolulu MLS (Hawaii Realty Group (808) 630-1828) about 1 year ago
Who wants a reputation of not returning messages?  I know I don't.  Great point.
Posted by Jimmy McCall "The Ex-Mortgage Consultant" (TheHappyCottage.com) about 1 year ago

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